Vivedia’s IT support package offers premium service levels, with guaranteed response times and system uptime levels. Standard services include unlimited telephone and remote support assistance during office hours (8.30am – 5.30pm), and regular onsite visits for increased peace of mind, while emergency onsite support is provided in a matter of hours. Advanced service options include, 24 hour support and offsite system hosting.

Vivedia has never lost a client...
We maintain a strong working relationship with our clients, built on communication and trust. Our support is predominantly proactive, addressing issues before they become problems, and we talk with clients on a level they understand.

There are no hidden costs with our service...
Most work is included in our retained service charge, while additional work, where requested, is charged at standard, transparent rates. All work is quoted, with estimations, before we commence.

Our solutions are innovative and adaptable...
Our first answer is not to spend more money, and we are always willing to explore and present new and novel ways of achieving desired outcomes.

Call or email for a free consultation.